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ITSM Certification

The ITSM certification training focuses on the management of the IT services like planning, delivery and support to improve customer service. The certification demonstrates the professional’s ability to align business strategy to information technology.
MSAs ITSM certification training includes classroom training that allows candidates to prepare for exam in the comfort of their own place and/or in a Classroom learning environment.
The demand for certified professionals in ITSM is growing enormously in the global market. Certified professionals can expect different roles such as Development engineer, Consultant, Product Developer, Service Assurance Manager, Project Manager, Application Support Manager, and so on.
After completing this course, you will be able to describe business relationship management; discuss supplier management and their relationship with other processes; explain resolution processes such as Incident & service request management and define control processes

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