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ITIL Certification

ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of practices for IT Service Management (ITSM) that focuses on aligning IT services with the needs of business..

  • ITIL Service Strategy: understands organizational objectives and customer needs.
  • ITIL Service Design: turns the service strategy into a plan for delivering the business objectives.
  • ITIL Service Transition: develops and improves capabilities for introducing new services into supported environments.
  • ITIL Service Operation: manages services in supported environments.
  • ITIL Continual Service Improvement: achieves services incremental and large-scale improvements.
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